No, ice skating can be purchased separately, or be added to your igloo booking.
Igloo packages and ice-skating sessions can be booked together. We recommend booking your ice-skating session in a time slot prior to your igloo booking to ensure you are permitted onto the rink. We do not allow customers affected by alcohol onto the rink.
Each igloo booking is for 1 hour, 45 minutes. If there is no booking in your igloo immediately after you, ask our friendly staff if you can stay a little longer.
Due to COVID-19 capacity restrictions the maximum capacities will differ depending on the state you’re in. In Brisbane, a maximum of 5 people can fit in each igloo. In Melbourne, Perth, Adelaide & Parramatta a maximum of 8 people can fit in each igloo. Due to COVID-19 restrictions, these maximum capacities cannot be increased unless we are advised by government advice.
The minimum number to book an igloo is 2 guests. We have limited number of igloos available for groups of 2.
Yes, please choose an alternative date.
Choose from two package options; Standard Package $49 per person, Premium Package $69 per person. Find all the details on the Igloo page on the website.
There is no heating, but once the igloo is zipped up, it stays nice and warm inside.
If an igloo is available and you’d like to pop in for a photo, you’re welcome to do so. However, all igloo bookings require you to select one of our igloo packages, standard ($49pp), or premium ($69pp).
Each session is 45 minutes. They occur on the hour, with the final 15 minutes allocated to cleaning the ice ready for the next session.
Each session starts on the hour, sessions are 45 minutes followed by a 15-minute interval which we use to maintain the ice. You can book two sessions however you will need to vacate the ice for 15 minutes in between the sessions.
No child under the age of 3 is permitted on the ice rink. Children between the ages of 3 – 5 are required to be accompanied by a parent/guardian on the rink at all times during the skating session. All children are required to wear a helmet on the ice, and skating aids are available should you require.
Yes! It is the perfect spot for a family. We have kids menu packages available all day ($15 per child includes a main meal & a drink). These can be purchased online with all adult igloo packages.
Yes, all igloos are accessible.
Should you have prams, we recommend parking these out the front of your igloo and utilising the couches and armchairs for your group.
No child under the age of 3 is permitted on the ice rink. All children 10 years and under must wear a helmet on the ice rink, these are provided free of charge with all ice skating passes.
Pre-bookings are strongly recommended due to the popularity of the igloos, however if there is availability on the day and you would like to book a package, you absolutely can! Entry is free.
You are permitted to bring in a cake for a celebration if you wish to! Just ask our friendly staff on the day for some plates & napkins.
Entry is free. Ice skating sessions & Igloo packages can be purchased on the day, however to ensure you secure your preferred date/time online bookings are highly recommended.
The Winter Village is a child-friendly event however all minors under the age of 18 years must always be accompanied by a parent or guardian.
Whilst we love animals, The Winter Village is an animal free zone. This is of course excluding support animals.
The igloos are 100% waterproof! So even if it’s raining on the day of your booking, once inside your igloo, you will stay nice and warm and dry.
The Winter Village is an outdoor winter event designed to proceed in all weather conditions, rain or shine. All locations offer shelter in common areas, and igloos provide full protection from the rain. In the event of rain forecast, please assume your booking is going ahead unless we contact you and advise otherwise. In the event of extreme weather, we will contact you within 48 hours of your booking to try and reschedule your booking, or offer a refund. Please note, no refunds will be offered in the case of no shows.
For bookings where full payment is taken at the time of booking, a 48-hour cancellation policy applies. Unfortunately, there are no refunds available for cancellations within the 48-hour period prior to the booking date.
The Winter Village is a cashless event; we accept all major credit cards.
Please note, this is a cashless event. We accept EFTPOS and all major credit cards.
If you or the event organizers need to cancel your booking due to Covid-19, we will refund the full amount to the card originally charged.
Absolutely! A pop-up kitchen & bar is onsite for food & drinks, which you can order direct from your phone to your table.
Absolutely! A QR code to our visual menu will be provided in the igloos, and you can order and pay direct from your phone. Your food & drinks will be delivered direct to your igloo!
Both igloo packages come with a choice of beverage, alcoholic, or non-alcoholic.
We offer a range of gluten friendly, dairy free, vegetarian and options that can be made vegan across our menu. Please note, items are prepared in a shared environment, so we cannot 100% guarantee no trace elements. The activation is also nut free to ensure no contamination.
We do cater for Halal requirements, but not Kosher.
We can! Everything in the igloo packages can be altered to accommodate gluten friendly requirements. The fried chicken and mac & cheese will be replaced with GF arancini, and the bread will be replaced with GF bread & crackers.